Uniworld Cruise Reviews
Grand China and the Yangtze, Sept. 19 - Oct. 6, 2011,10/25/2011
best ever experience,10/10/2011
The trip began in Paris, which was the least of our favorite due to the large number of tourists, pick-pocketers and an environment lacking authentic French culture. Paris today doesn’t compare to how we remembered it from our first visit 10 years ago.
The Baroness welcomed us with a lovely lunch, after which we were led to our 1st class cabin draped in fine fabric and offering a luxury bed, refurbished bathrooms, luxury bath robes and toiletries.
Our tour director ... for the entirety of the trip was Alexandra – she was very knowledgeable and well-organized, as well as willing to accommodate all of interests in local history.
The ship’s restaurant offered open-seating, allowing us to socialize with others and make friends right away. Of course there is the option of keeping to yourself, but this seems less fun. All of the waiters were very hard-working and provided attention to all of our needs.
We would like to thank Vasil and Violetta on the Baroness, as both made every meal so special for us. We would also like to thank Georgiev on River Royal, who served us wonderful meals with a smile, even through the pain of his injured foot.
Another thank-you goes to our wonderful chef Carlos Benedito - for all the lamb, fish, and escargot prepared in a small hot kitchen. You name it, he had it. Carlos was always interested in our approval and criticism and was attentive to our food restrictions. Merci beaucoup, Carlos.
The scenery and little towns were amazing, as were the bigger cities like Roeun, Lyon, Avignon. Our visit to the Normandy beaches was very special, as was Alexandra’s presentation and explanation of the history.
Entertainment on the ship was very relaxing – it included a piano player, invited performers, a French-singing couple and violinist.
The local guides were very knowledgeable: Christian and Laurent, to name just a couple, exposed us to so much history and local flavors. We found Quietvox to be very helpful, especially when taking 1,000 pictures and at the same time listening to the presentation.
We went on 4 optional trips: to the Cider farm and Versailles in the north, and to the truffle and olive farms in the south. All were very interesting and special, and we would definitely recommend them.
We met a lot of great people from Australia, the US, Israel, England, Taiwan, Hong Kong and France, not to mention our waiters who were from Bulgaria, Romania, Hungary and other Eastern European countries.
We also would like to thank our hospitality directors Georgina on Baroness and Eric on Royale for the smooth and personable service and great coordination of the staff. Eric – thank you for a wonderful gift shop.
We returned home reenergized, with many new experiences, new friends and the best memories in our hearts. Not to mention all the pictures we took along the way.
Thank you Uniworld for smooth sailing along the Seine, Saone and Rhone. We won’t forget this wonderful trip, which we took for our upcoming 30th Anniversary. Thank you for the celebration of my birthday, too, with the cake and warm wishes.
Alex and Elena. Read More...
European Serenade - August 24, 2011,10/3/2011
A Wonderful Memory,9/6/2011
The friendships we made on this cruise will be remembered all our lives. The fun and companionship we shared made the trip even more special.
You are treated like a guest in someones home and the casual elegance is unmatched. A great trip and we will certainly think of Uniworld first on our next holiday. Read More...
Take the River Route,9/3/2011
My wife and I had long been tempted to try river cruising. We kept it as a backup idea mainly because we thought it was more expensive than ocean cruising for a trip of the same duration. This year we were tempted no more and took the plunge. An airfare discount was part of the incentive and did the trick to get me to book “Castles on the Rhine” aboard Uniworld’s S.S. Antoinette.Our expectations were exceeded for service, food, itinerary and atmosphere. Our only regret is our cabin was ... small, we booked late and upper deck cabin were not available, so we took a water line cabin. The cabin did fit us and all of our stuff so I do not regard the cabin as a detriment. It does bring up the advice to book and get a upper deck cabin, the S.S. Antoinette is new for 2011 and the boat is comfortable and tastefully decorated. There is a lounge with views on both sides, a dining room, and a top deck dining room ad a separate lounge. The Antoinette even has a pool, no Olympic venue but sizable for a boat that is only 36 feet wide.
My unease and perception at cost difference between Ocean ships versus River boats was resolved when I realized that 1 excursion per port was included as well as included wine beer or soft drinks at dinner. The dinner waiter was very dedicated to keeping my glass full. The meals were good of high quality with larger than expected portions. This was no “scale model food” involved.
The crew was fabulous from the stateroom attendants, front desk staff, waitstaff to the Captains (Capts Peter and Freddy). All were professional and focused on the guests. My highest praise goes to our cruise manager, Christine. She was always around when we were touring, open to questions or just conversations. She demonstrated resourcefulness on the morning of day#5, just as the boat was about to pull out of Rudesheim, we got word that no movement was allowed because of a bad barge accident further up river. Within one hour Christine arranged for busses to take us up to our next port at Koblenz and the optional excursion to Marksburg Castle. Since the busses could not be in Rudesheim until the afternoon, she also arranged for complementary morning activities.As an experienced Ocean cruiser I, found that this river cruise was better than the large ship ocean cruise I have been on. Rather than being 1 passenger in 1600, you are 1 in 140. You can get to know everybody on the boat and there is an intimacy that you can’t get on a mega-ship. True there won’t be a broadway-style show in the front of the ship, you may have to be happy with a piano player and a singer, but the absence of lines and crowds more than make up for the absence of the glitz. Read More...
European Serenade River Countess,8/28/2011
As very experienced river cruisers,....we first discovered river cruising in 2000!!... we have travelled with many cruise specialists. However, we have never experienced the level of service and quality food that we did on the River Countess. This is surely due to the professionalism of Hotel Manager Julie and her entire team. WE made some lovely friends and look forward to travelling with Uniworld again and regularly in the near future. They really could not have been better.Thank ... you, Uniworld!!!
Toni and Edwin Fine, London, England Read More...
European Jewels with Uniworld,8/22/2011
Hi there, just wanted to tell you what a wonderful holiday we had from May 21-June 7 of this year. Our Travel Agent Tom did all the bookings for us, we chose European Jewels with Uniworld Boutique River Cruises, it was fantastic, we flew Vancouver, B.C. Canada with KLM Airlines to Amsterdam, met by a Rep. from Uniworld & taken to our ship "The River Empress" where a lovely brunch/lunch was awaiting us. The Cruise Manager Monika, Hotel Manager Jerry all the Staff were so friendly, accommodating, everything was so well organized. Our Stateroom was great the Food that was ... prepared everyday was good. We Thoroughly enjoyed all the Ports of Call, my 1st trip to Europe, Cruise the Rhine, seeing all the Castles, Germany with so many Roman Ruins, cobblestone streets, palaces, Vienna, Budapest, wow it was a Dream come true for my Husband and myself, one of the best Holidays we have taken and we love to travel. We also booked the extended days in Budapest and was amazed at our Hotel The Corinthian Royal, 5 star and it certainly was in every way, from our rooms to service to the food to the pool/spa. We have been on 3 trips with the larger ships and we could not have asked for anything better. In Budapest we also booked a Hungarian Dinner with the Gypsies, taken by coach and we also did some sightseeing. Again the guide was great and we really enjoyed this. I also want to mention that we really enjoyed the smaller ship as you get to know your fellow passengers, the only way to travel from now on.
Every tour was so well organized with guides waiting for us, we were so surprised that between the two of us we took about 1500 photos, thanks goodness for digital cameras.
At the end of our trip we were asked to fill a survey, well what could we say we could not find one thing to complain about it was such a wonderful time for both of us. Thanks go out to all the Crew of the River Empress for being so outstanding we are now left with so many wonderful memories for Fantastic Trip along the Rhine, Main, Danube.Read More...
Imperial Capitals of Europe July 2011.,8/16/2011
All in all, it was a restful, interesting, and enjoyable vacation. Read More...
Bastille Week Paris & Normandy,7/28/2011
Our suite, #215, was spacious and suitably, Napoleonic (1800-10) French decorated. The daily food plates, daily laundry service, complimentary Burgundy wine, in ... addition to regular services, made our suite extraordinary. I booked an extended massage with Elena which was exhilarating. The fitness room has new machines so I could row, bike, and jog many miles, as we sailed each day. My husband enjoyed the lounge and sundeck during sailing.
Special mention for the hotel cleaning and laundry staff. Standards are exceptional. Clean laundry was returned each day, after dinner.
The cruise was the most enjoyable holiday we have ever had,7/8/2011
The cruise was the most enjoyable holiday we have ever had.
The staff from the Captain down could not do enough to make everything run smoothly.
We would like to thank all the staff for such a pleasant trip. Could you please pass on our thanks to Captain Bot, Cruise Manager Monica and Hotel Manager Lucia.
We will certainly recommend Uniworld to our friends.
Jim and Jan Doyle
.....everything was first class the whole way!,7/8/2011
Now that we are finally back and "sort of" in a routine again, we would like to take this time to thank your whole team for putting together such a wonderful, educational trip!!! We were so happy with the Ship, River Duchess, AND her staff.....everything was first class the whole way!
I was particularly impressed with the way my allergy to garlic was handled, no cruise before has held a candle to the service your team provided! Chef Orlando was most gracious, making all my food just as special as everyone else's, and I had not one problem the whole trip. Thanks ... goes also to our table waiter, "Vinni" as we called him, he was an absolute charm! The whole staff felt like family, from the engine room to the wheel house, it was a wonderful, wonderful experience! We have absolutely NO negatives about the trip at all, from the minute we arrived at the dock in Amsterdam to the time we disembarked in Vienna! We can not see anything we would change other than the fact we wish now we had gone the whole way to the Black Sea!!!! We just can not say enough, we are most certainly going to book another cruise with Uniworld, and would have done it from the ship but, have friends who want to do a trip too (actually they are the ones who had to cancel because of an unfortunate fall) We need to consult with them of course to make this perfect for all of us.
We certainly hope the tips we left got to all the very deserving staff!
Looking forward to sailing down another river with Uniworld soon! Thank you so much for making it such an exciting experience.
Lynne and Dave GregoryRead More...
Multi-generational trip with our twin 11-year old girls and had a wonderful experience.,7/6/2011
Although the kids did not start using the kids' room right away, it became their meeting place for fun - it was their "club" room.
As for our experience as parents - in one word, "pampered".
Thanks to the crew.
It was probably one of the best vacations ever...and we'd go again...but for a longer trip,5/12/2011
My husband and I just returned from a cruise on the River Empress from AMS/FRA. It was probably one of the best vacations ever...and we'd go again...but for a longer trip.
We have been on many cruises..this was our first river cruise...I have to tell you that your Cruise Director, Rik, was the best we have ever dealt with. He was great...never saw his roll his eyes with a sometimes difficult "older" crowd. Luccia,. the Hotel Director, was also excellent.
We are most interested in the upcoming cruise to include the ... Flora Gala expo in AMS...Rik told us the info not out yet, but please keep us on the list.
Thank you for the trip of a lifetime.
Pam and Denny Schulstad
I’ve sailed on big ships and one other river cruise which did spoil me, but this trip takes the CAKE,5/12/2011
First, and far most, I want to THANK my Reservation lady, Annette Pesa for arranging a cake for my daughter’s birthday aboard ship the second night (happened to be the Captain’s Dinner at his Table). The best present my daughter has ever had, so she said. Outstanding, Annette, the presentation was great, cake was light and hit the spot. Thank you, again, for all your hard work and time. It was appreciated.
I’ve sailed on big ships and one other river cruise which did spoil ... me, but this trip takes the CAKE. We were treated like Royalty in every sense of the word. The ship was breath taking, the staff was at your beck and call and always eager to please you. Yes, the staff would go that extra mile out of their way to assist or please you. No request to large or small—they handled it all with a smile and a happy voice. The food was outstanding and the wait staff was always ready to fill a glass or to see if you required something special to drink or eat. You always felt welcome and at ease with any request you might have. I took my own brand of coffee and requested a pot of water the first morning, didn’t have to request a pot of water afterwards they always brought it to me without my asking for it. Shows how they pay attention to the guests and their needs.
Our room was continuously clean and ready to accept us when we arrived. I have to admit that on one occasion, bad me, I flooded the bathroom. It was reported immediately and before we could get seated on the couch there was a knock on the door and before he could get to the bathroom door another knock on the door—it was a maintenance man with a water-vac to clean up. Next thing we had four (4) men working to clean up my mess. It seems the door got out of adjustment and that caused the mess. It was fixed immediately. I really couldn’t figure out why when prior nights I had no problem at all then all of a sudden it floods. They had it cleaned up in no time.
Sorry, Annette, I just can’t think of all the great things to say about the SS Antoinette or her staff. Just wish everyone I know could make their next trip on that boat, because they would never stop talking about it or the people. I know they would enjoy it because you just can’t help it. I’m already trying to see when my daughter finishes school, so I can book our next trip on one of your other boats. I can honestly say, “ UNIWORLD” has me not wanting to go if your boats do not go to that particular place.
I did mention I had been on another river cruise prior to this and it was on the River Queen. That ship did spoil me to doing another river cruise which to me is really the only way to travel. You feel like a family traveling together not a bunch of strangers. That trip was really good and special things did happen, people were fantastic and it was relaxing the way it should be. Since I’ve been on that ship it has been completely updated and the pictures look great. In fact, my daughter and I have been thinking about doing another one on her soon.
Ann DowdyRead More...
The cruise was one of the best vacations we have ever taken,5/5/2011
We just returned from the most marvelous vacation on the Rhine river! Our week on the SS Antoinette exceeded our expectations. The ship is fantastic and the entire crew was professional, friendly and very well trained. The food was varied and delicious. The excursions were well planned and our guides very informative. We were blessed with outstanding weather which just added to the overall experience.
Lastly, thanks for the stateroom upgrade that you provided to both ourselves and the Palmquist party. The staterooms were beautiful. Your team is to ... be congratulated for the design of this supership. We have sung the praise of Uniworld to our friends and neighbors and already are planning our next cruise.
Jim & Dolores Flashman
I can truly say that this trip was a most wondeful experience and surpassed our expectations,4/25/2011
I can truly say that this trip was a most wondeful experience and surpassed our expectations.
From the moment we arrived in Amsterdam until we flew from Vienna we could not fault the Uniworld staff.
This is truly a wonderful way to travel and we would do it all again tomorrow.
The whole trip was outstanding,the places, the staff and crew nothing was too much trouble.
The accomadation onboard was spotless and the house staff kind and efficient. The onboard entertainment was also very enjoyable.
We experienced so much and met wonderful people and will travel this way again, the ... only problem we have now is deciding where to go. Would recommend doing the pre and post cruise tours especially to people travelling from Australia and New Zealand as it gives you time to get over the longhaul flights.
-Aileen CouttsRead More...
Castles Along the Rhine on the SS Antoinette,4/6/2011
Our trip was from March 27,2011 till April 3, 2011---so sad to leave. -Ann Dowdy & Tammy Baker ... (daughter) Read More...
They made keeping the guests happy and safe a priority. This makes Uniworld A+!,3/3/2011
Uniworld has a winning formula for success that should be envied by the entire cruise industry.,2/2/2011
I don’t think a lot about soap. The cosmetic industry reports tens of billions of dollars in revenue, annually, and quite frankly, it is lost on me. Give me a bar of zest, splash on a little Old Spice, and I am good to go. This explains why I didn’t really get all that excited when my colleagues went on and on about how pampered I was going to be when embarking on my upcoming Uniworld River Cruise. The company uses the L’Occitane product line of toiletries on their river boats. Because of an arduous journey getting ... to the beautiful River Beatrice river boat, I really wanted nothing more than to get something to eat, and then crash. Long airline delays and near cancellations of flights had left me frazzled. After enjoying a sumptuous dinner, I made my way to my stateroom. Figuring a nice hot shower would help wash the day’s tension and frustrations away, I unwrapped a bar of soap, and waited for the water to cascade over me. I had no sooner disposed of the soap’s paper, when I noticed an unusual and pleasant aroma. Could a bar of soap smell this good? Perhaps it was the extra virgin lotus petals, (or whatever they use in their soap), that had the calming influence I needed to get a good night’s sleep. The following morning, as I was about to make my way to breakfast, I met my stewardess, Stefania. I introduced myself, thanked her for making my stateroom so comfortable prior to my arrival the night before, and in passing mentioned how nice the soap smelled. Stafania flashed a huge, bright smile and said she would try to make me as comfortable as possible during my stay on the River Beatrice. Who’s not going to be comfortable, I thought? Egyptian cotton linens and towels, a bed so comfortable, you could do nothing more than sink into a sublime bliss for 7 days? I thanked Stafania again and went on my merry way. Upon my return to the River Beatrice after a day of exploring Budapest, I couldn’t help but notice the same inviting aroma I had experienced the night before. It took me a few moments to realize that it was the soap. Geez…this stuff could double as a nice room freshenerl! I turned on the light to the bathroom, and instantly noticed three bars of the L’Occitane soap on the vanity. I didn’t readily make the connection, and thought my first impression with my stewardess hadn’t gone as well as I thought. Did she really think I needed three bars of soap to get clean? No matter. Perhaps she had left a week’s supply of soap behind as a time saving measure during her daily routine. While dining with my companions that evening, I casually introduced the fact that I had enjoyed the soap. Instantly, one of the guests informed me that indeed it was not soap, but rather a “cleansing bar”. They didn’t use lotus petals, they use verbena. You can’t call it soap, because it is made with extra pure vegetable oil. Okay, Okay, I get it! I made a mental note not to bring THAT subject up again, and bid my dining companions good night. Upon returning to my stateroom, I passed Stefania. We exchanged pleasantries on the way to my stateroom. My bed had been turned down, the lights were low, and on my pillow were two more bars or soap! Some people get chocolates, I get soap. Stefania greeted me the next morning, and I could contain my curiosity no longer. I asked my stewardess why she was leaving me so much soap. I will never forget the look of concern on her face. Stafania asked if there was something wrong with the soap. Of course not, I assured her. It’s just that how much soap can one person use during the course of a week’s cruise? She advised me that it was her responsibility to ensure my comfort while sailing on the River Beatrice. She was part of a team whose job it was to make sure this cruise would be an unforgettable experience. My stewardess listened to my saying something as innocent, as liking a bar of soap, and took it upon herself to guarantee my supply would not run out. Stafania went on to explain, that her intent was for me to take some of this soap home after the cruise, so the memory of my time on the River Beatrice would not end at disembarkation. It finally hit me. And it wasn’t only Stefania who felt this responsibility. What about the waiter, who after hearing me lament at breakfast, the fact that while in Brataslava, there was no Slovak staples on the menu at lunch, or dinner? Surely they should offer Haluski, a cabbage and noodle dish, and pierogi. Imagine my surprise at dinner, when my waiter brought me tastings of both dishes. I told my waiter that the chef didn’t have to make those dishes just for me. The waiter let me in on a secret. The chef hadn’t prepared those dishes for me. After finding out about our discussion, the chef sent a staff member to the Christmas market, purchased the dishes, and brought them back to serve, so I didn’t have to venture out at night. Wow. I was speechless. My time on the River Beatrice was such a rich learning experience. There is a lot to be said for docking in a town or city, walking off the boat, and instantly becoming a part of the charm each destination has to offer. No need to travel hours at a time on a motor coach for some shore excursion that will likely be over in twenty minutes. The ability to go on and off the boat at my leisure, afforded me a convenience not found on a conventional ocean liner. Nothing however, can compare to the service given on the River Beatrice. Uniworld has a winning formula for success that should be envied by the entire cruise industry. This morning I picked up a bar of the L’Occitane soap, (or cleansing bar or whatever you wish to call it). Instantly, I was transported in thought back to my stay on the River Beatrice. Stefania, et al, you succeeded. Indeed, my memories of being in your company stay with me even today. For that, I am eternally grateful.Read More...
Converts to Cruising,1/11/2011
A wonderful white Christmas,1/3/2011
Our trip was not smooth "sailing" all the way, it was a winter of record snow falls in Europe. One of my luggages was sent to Finland instead and luckily we got it back the next day before the ship set sails.
Our Ship the River Countess could not arrive on time on the 1st day due to the high water ... level and a broke-down ship blocked part of the Main canal. We were put up at the Intercontinental Hotel instead for the first night. On the last day , our ship could not reach Nuremberg due to frozen ice on the canal and we had to get there by bus.
However , throughout this challenging period, all Uniworld staffs on the ship , especially our cruise manager Christine Bremberger and Captain Jord Zwaal tried their best to provide alternate solutions to each situations, not only we accomplished all the itinerary and activities, we none the less enjoyed the white Christmas Wonderland very much.
A special word must be said about Christine Bremberger, whom with meticulous detail went out of her way to assist everyone, from missing luggages, waiting at the bus stop under heavy snowfalls , well organised walking tours, seamlessly arranged all the departure connections for the passengers and the list goes on…and the smile is always on her face.
We do not need to repeat all the good things that have been mentioned by fellow travellers about Uniworld, but just one more: We will definitely book our next river cruise with Uniworld , Again.
ST Koay, Malaysia. Jan 2011
Beautiful Trip -- Paris & Normandy,1/2/2011
(PS -- I plan to visit the Duoro region end of August, 2011 -- how about transferring Chef Sousa to that new vessel?)