Uniworld Cruise Reviews
An Impressive Experience,5/22/2014
Dear Ms. Kendall:
We were recently passengers on the SS Antoinette - from Basel to Amsterdam (May 11-19). In addition to the feedback forms we completed and handed in while on the ship, we were so impressed I wanted to add to what we'd already said.
We have cruised a number of times and are used to the hectic last day of getting suitcases out the door and evacuating the suites early in the morning. The staff are always very busy, cleaning up and getting ready for the new passengers arriving on the same day. We get the very ... strong message that they want us OFF - as soon as possible: "Here's your hat! What's your hurry?" is the meta-message!
This experience was QUITE different! Although we were asked to be out by 8:30 (not a bad time at all!), we were welcomed to spend the day on board and not rush away. We enjoyed a leisurely breakfast, a lovely morning on the sundeck basking in the unseasonably warm Amsterdam weather, and a lunch before making way to our hotel. We were amazed not only at this opportunity, but also at the generous excellence of service from the staff that continued seamlessly through this time. It was fun to see the new passengers arriving, thinking that it was only one short - but action-packed week ago that we were among them!
This added such a lovely ending note to our Uniworld experience. I hope that you pass along our appreciation to whomever appropriate.
We look forward to our next Uniworld Cruise and although there are many competitors out there, we continue to share how the quality of service we've experienced with Uniworld is exemplary!
All the best,
Great China Experience,5/19/2014
My name is Larry Rollen from St.Louis Missouri. My wife and I were recently in China for a fourteen day tour and River Cruse sponsored by Uniworld. The assigned host for us was Mr. Lee and I have nothing but praise for him and his planning and preperation to make our trip as enjoyable as could be. Mr. Lee was professional, courteous, and knowledgable about the Chinese culture and history. Mr. Lee made this trip one to definately remember we were so lucky to have his services. He assisted us when needed and each step of our journey was planned ... with persicion from beginning to end. I wanted to thank you to assigning him to our group. My wife and I thank you and Mr. Lee for making our China experience a great one. Mr. Lee is the best.
China Tibet & Yangtze,5/18/2014
Just completed the China experience with friends and amazing new friends.
The trip started the end of April 2014 and the weather was optimal for touring. The tour was well organized and seamless through the expertise of our guide, Mr. Edward Tong. Edward, the best guide I have ever experienced, was knowledgeable, articulate and ever conscious of his groups' needs.
The cruise was a blast with adequate accommodations. The hotels we stayed in were very good and the employees were very helpful. If this trip is on your bucket list then count on Uniworld to provide the logistical support to ... make it happen!Read More...
One word: OUTSTANDING!,5/12/2014
As you know, we've sailed Avalon twice and Viking once in the past. Your presentation last year at our Travel, Ports, & Voyages meeting piqued our interest. And, we were clearly not disappointed! From the moment we boarded, the entire staff made us feel welcome and catered to us, as well as my friends/clients, like no other river cruise.
The Uniworld difference:
Staff- by the second day, most already knew our names. My wife told our waiter she can't have peppers. Never a problem throughout the cruise. Water, drink glasses promptly refilled both in lounge and dining room. Drinks on the ... deck, always filled, and if not, server told us to push the request button (never had to!).
Speaking of the top deck: Plush blankets for the ladies on a chilly afternoon cruise. Nice touch!
Food: Excellent throughout breakfast, lunch and dinner! Great choices. Drinks: Excellent choices, including top shelf, all-inclusive. (Bar opens at 9:00am! Too early for me!) Wines in the dining room changed daily to reflect the region visited. Excellent. One night my wife asked if a Riesling was still available from previous evening-not a problem!
Coffee/Tea: YES- REAL coffee! (not coffee-flavored product like the other cruise lines), Nothing like starting the day with a fresh-ground coffee or cappuccino, be it at the self service station or breakfast buffet. Also, a great selection of teas, fresh brewed leaves, not in a bag.
Ship/Stateroom: Up to date, well appointed, and spotless! Room always perfectly clean and organized.
Included Tours: Excellent presentation. Modern fleet of buses. Guides were all top-shelf.
Bicycles: Had a great group ride!
Cruise Manager: Christine Bremberger- very informative, and most important; always available for questions and comments.
Hotel Manager: Mihaela Arhilei- most pleasant, always greeted us by name. While all of the wait staff were excellent, Marija and Christian (bar staff) clearly stood out.
We're contemplating Russia either this year or next. As you may expect, on Uniworld, of course!
Culturally rich immersion,5/11/2014
Our tour manager Edward Xuming was an outstanding leader who made this trip such a positive experience for us, as well as the rest of our group. Edward was extremely knowledgeable, caring and organized which enabled all of us to relax and enjoy our vacation.
Excellent Cruise/Tour Manager,5/10/2014
First Uniworld trip,5/9/2014
European Cruise on Uniworld,5/4/2014
Great First Experience,5/1/2014
I just returned from my first river cruise - aboard the Queen Isabel sailing the Duoro River and would like to congratulate the company and staff for an outstanding job. Everything was beyond what I had expected, the cruise director, Kirsten was marvelous. The lock issue was handled very professionally. I will book another cruise shortly. Well done - top to bottom and thank you.
I have just returned to Australia after finishing a trip Highlights of China and the Yangzte. This trip was exceptional. There service provided by our Tour Guide Li Zimeng was the best I have ever had. Everything about the trip was exceptional, Hotels, transport the Century Paragon, excursions, and the service that was provided was faultless. I have travelled a lot, and this was without doubt the best. This was my second experience with UniWorld, and I am so impressed. thank you for providing such high standards, and thank you for providing exceptional tour managers.
Helen Carpenter ... Canberra Australia.
Castles along the Rhine,4/25/2014
If you want to experience perfection then take a cruise with Uniworld. This was my first, but definitely not my last, river cruise. From the moment we boarded the ship in Basel to our leaving for the airport 10 days later Uniworld saw to every detail.
Their service was beyond first class, the suite was perfect, the food was beyond delicious. The land excursions are varied and well paced for whatever your activity level. Knowledgable tour guides who really know their stuff and love what they do. Our cruise director Tamas was wonderful , our butlers ... Lazlo and Valentine saw to our every wish.
This is truly a world class company Already planning. My cruise for next year. Thank you Uniworld for a truly memorable vacationRead More...
Enchanting Danube - Enchanting Time,4/15/2014
Loved it so much I have booked another river cruise for next spring!
Grand France 2013,3/9/2014
Castles along the Rhine,3/4/2014
Danube Holiday Markets,2/8/2014
Castles along the Rhine,1/27/2014
Parisian Winter Holiday 2013,1/22/2014
First Uniworld cruise,1/4/2014
Mekong River Cruise,12/22/2013
This was the trip of a lifetime and we will never forget it. A marvelous voyage. Entire crew, our local guides, especially Varak in Cambodia, were informed and entertaining. But what made the trip so effortlessly informative and full of pleasure was our tour guide, Chantal! She solved any problems with ease and never once showed a ruffled feather. My age (78) was taken into consideration but never allowed to interfere with my feeling of inclusion and participation. Each person on this cruise had to have felt special and coddled. Thank you, Uniworld. It was amazing.
Christmas Market Cruise River Duchess,12/20/2013
The trip of a lifetime,12/2/2013
cheers was a wonderful guide,11/2/2013
The Beatrice and her crew were terrific!,11/1/2013
Timeless Wonders of Vietnam, Cambodia and the Mekong,10/31/2013
Perfect Adventure for adult children and senior parents!,10/1/2013
What a delight. It was perfect for the more active like my sister and I and also for my 80 year old mother, who sometime was content to just sit and watch the action from the boat.
We got to enjoy the historic outings whether she felt up to it or not.
I highly recommend this vacation for Adult children and their parents. Everyone will have a good time, even the mobility challenged.
The service and friendliness of the staff were incredible. They often would even check on my mother when I was not on board.
The food was great, and historical tours were just the right pace. We so enjoyed so much this, that we may do it again in two years, to China.
Having been on many large impersonal liners, but this was perfect with the intimacy of the 130 passengers. The 35 employees on board became like family.
It's like a floating hotel.
I have a feeling this well kept secret will not be a secret much longer.
What a wonderful experience. Read More...
When we arrived at the ship, our cabins were not quite ready, but we were offered a nice buffet lunch in the lounge. After we had a bite to eat, we went across to the park to go on a tethered balloon ride. We were provided with yet another view of Paris....from a height of 500 feet!
Upon returning to the ship, we were shown to our cabins. The River Baroness is a beautiful ship, and the cabins are well appointed. We had ample storage space, a large picture window, a bathroom with a full sized shower (and wonderful soaps, lotions and shampoos), and a very comfortable bed. We found it interesting that the walls were covered with upholstery material, and were slightly padded. This must have contributed to the great sound insulation.
All of the Uniworld staff were attentive,professional, and very friendly. We were pampered for the whole week by everyone connected with the ship. Our guides on our shore excursions were excellent. Use of the quietvox system enabled everyone in the group to hear the guide's commentary while having the freedom to explore.
Our itinerary kept us busy, and we only opted for one additional tour (to Versailles).
We did spend some time on buses reaching some of our tour destinations (the Normandy D-Day Beaches, Honfleur, and Giverny) but the guides took this opportunity to give us valuable information about the destination, or about the passing scenery. We felt like this trip provided a wonderful combination of history, art, architecture, as well as spectacular scenery.
The food on the River Baroness was delicious. Breakfasts and lunches were buffets with amazing selections. Dinners were a la carte with several choices for each course. Wines and beer were free flowing at lunch and dinner, and at breakfast, mimosa were available. The variety of cheeses that were provided at breakfast and lunch reflected the regions that we visited, and most were melt-in-your-mouth delicious.
The only downside of the trip was that we spent very little time cruising along the Seine (at least in daylight). It was one of the highlights of the trip to relax on the deck, taking in the sights along the shore as well as the ever constant and interesting boat traffic.
Uniworld, and our experience on the River Baroness, has sold us on river cruising in Europe and we are looking forward to planning another cruise in the next year or two. Now we just have to choose an itinerary! Read More...
Uniworld’s Imperial Waterways of Russia,9/10/2013
In its brochure, Uniworld warns would be clients that since they don’t own the ship, travelers may find that the amenities “may differ from those of a Uniworld company-owned ship”. Our experience from this cruise, however, is that in terms of comfort and services, the River Victoria meets and even surpasses the levels of comfort and quality of services that we have encountered on other cruise ships. For one, the River Victoria has more decks and is considerably larger than most cruise ships on the Rhine and the Danube – there are no low bridges to deal with on the Russian waterways – which provides more comfort and space to move around. For example, the tables in the dining room are not as tightly packed on the River Victoria; the ratio of staff to guests is almost double on the River Victoria compared to the other Uniworld cruise ships (110 staff to 202 guests on the River Victoria vs. 41 staff to 130 guests on the other ships). This, of course, has a bearing on the quality of the services provided. The staterooms are not larger on the River Victoria than on the other ships, but on the two upper decks, the Volga and the Neva, they open on oversized (about 12 x 8 ft) private balconies. These balconies were originally part of the public decks and were divided up into private balconies when the ship was remodeled in 2011. And because the ship was completely remodeled in 2011, the inside is brand new and spotlessly clean.
It is difficult to imagine a cruise that would offer better food in terms of variety and taste than what was provided for us on the River Victoria – we were even served caviar and champagne for breakfast on one occasion! Most dishes were Russian, at least by name, with some western favorites mixed in. Many of the menu items were prepared with plenty of cream, which is great for the palate, but perhaps not so great for the rest of the body – but not to worry; it’s only for two weeks! The quality of the service in the dining room is also noteworthy. The staff is made up of young Russian college students most of whom study languages; they are well trained, always very polite and extremely keen to provide the best service possible. They seemed to work 24 hours a day but they were always smiling and very cordial.
As for the cruise program, the three-day visit to each of the two metropolises at the beginning and at the end, Moscow and St. Petersburg, were, without any doubt, the highlights of the trip. But three days is hardly enough time to get a full appreciation of those mega-cities. The heavy traffic in Moscow combined with the distance between the city centre and the docks contributed to shorten the period of useful sightseeing (it took about one hour each way to commute between the ship and the city centre). There was less time lost in St. Petersburg as the access roads were not as congested as they were in Moscow and the distance between the ship and the city was shorter. But, overall, our visits were satisfactory and we did get to see most of the essentials thanks to a clever combination of city tours and featured and optional excursions.
The cruising part of the trip, the five days spent sailing through the waterways, provide a totally different experience from the cities. The pace is more relaxed and there is more time to carry out on-board activities such as attending lectures on different aspects of Russian life (history, geography, art and culture), learn the Russian language, or watch the Russian countryside unfold from any of the public decks or your own balcony. But don’t expect the scenery along the Imperial Waterways of Russia to be as spectacular as what you might experience along the Rhine and the Danube – deeply incised valleys with quaint little villages and medieval castles at every bend. Northern Russia is not like that; it is very flat, mostly undeveloped with a relatively low population density. The waterways run through long stretches of forested land with little sign of human activity. There are a few villages along the way but most are uninteresting and appear rather run down. There are a few exceptions, however, including the cities of Uglich and Yaroslavl on the Volga and Kizhi Island on Lake Onega. These are real gems; all three are important historical and cultural centers with spectacular architecture, including colourful onion-domed churches. They are the three most interesting scheduled stops with shore excursions of the cruise. The other two, Kirillov and Mandrogi, are interesting but not nearly as attractive as those mentioned above. Some visitors regard Mandrogi as a tourist trap due to the large number of souvenir shops, while others complain about the overwhelming abundance of mosquitoes. We were blessed with perfect weather on the day we went and not a single mosquito. This was in late August which may be the best time of the year to go if you want to avoid the bugs. As for the souvenir shops, you might be wise to buy your souvenirs here if you don’t want to waste precious time shopping in St. Petersburg.
I should add that the tour guides, all Russians, were very knowledgeable about the history and other facets of what they were guiding us through. All spoke English well and with the Quietvox Transmitter System provided, it was very easy to follow what was going on even at a distance.
In addition to the numerous cruise ships, you will see many other types of ships including tankers and bulk carriers. These waterways constitute an important commercial artery linking the Baltic and St. Petersburg with Moscow and all the cities and towns along the Volga as far south as the Caspian Sea. So, if you enjoy watching large ocean-going ships up close, it may compensate for the lack of great scenery.
In summary, the Imperial Waterways of Russia by Uniworld is a great way, and probably the only effective way, to experience northern Russia. This cruise, our 8th (three on rivers and five on seas/oceans) ranks near the top of our cruising experiences. We strongly recommend it. Read More...
We have just returned from our Russian and cruise and would like to express our thanks to the staff and crew of the River Victoria for a pleasurable experience.
Alexander (hotel manager) Irina (dining room) Ibi and Lena (cruise managers) Kate (bar manager) all did an outstanding job. They were very friendly and always ready to grant any request.
The dining room crew of wait staff and the kitchen staff were extremely hard working. They had to prepare for additional events each day besides the 3 meals that had to be prepared ... and served.
Kudos to Uni World again for giving us a great trip. Read More...
We really enjoyed seeing Russia and ... learning about the country and their people from the university professor that gave daily lectures. She was so informative and easy to understand. We also liked the open seating for meals as we got to meet people from all over the world. The food was very good -- they were obviously trying to please the passengers with their breakfast/lunch offerings. Dinners were just the right portion size.
Moscow's cemetery visit was a very pleasant surprise. Walking in Red Square and the tour of the Kremlin were fascinating. The Cosmonaut Museum was also a pleasant surprise with it's tribute to women astronauts from all over the world.
We thoroughly enjoyed the Hermitage in St. Petersburg, staying a little longer than the tour to see additional things in the museum. The tour of Catherine's Palace showcasing the reconstruction of the Palace after WWII was amazing. Everyone should go inside the Church of the Spilled Blood. It was extra but well worth it as it is beautiful inside.
We wish we had more time in Mondrogi -- a whole day would have been nice to visit all the craftsmen's shops. I am so glad we got to experience the White Nights -- I don't think we ever saw it pitch dark in Russia!
Looks like we'll be a repeat customer on another Uniworld cruise to somewhere! Read More...