Uniworld Cruise Reviews
Thanks for the trip of a lifetime!,8/3/2009
Absolutely exceeded my expectations,7/29/2009
Dear Mr. Young,
My mother and I just completed the 9-day "Castles Along the Rhine" river tour from Amsterdam to Basel (June 6 - 14), and I couldn't have been more pleased.
To begin, although I had traveled internationally, a river cruise vacation was entirely new to me. I was trying to plan a trip to Germany for my mother (who is 84 years old) and myself and I didn't think a bus tour would be suitable for her, so I researched river cruising. I attended a Travel Expo sponsored by AAA in Foxboro, Massachusetts and enjoyed an audio/visual presentation about ... Uniworld and its travel destinations that offered me the opportunity to ask questions about the experience. The concept of visiting Germany and touring some of its beautiful cities and towns without packing and unpacking at different hotels was very attractive.
This is the first trip I have planned that absolutely exceeded my expectations and lived up to its glowing marketing description. There isn't space here to list all the ways that Uniworld made our trip unforgettable, but I'd like to very briefly list the areas in which our tour on the River Ambassador excelled.
The staff: All staff members were professional, courteous, helpful and cheerful. The ship was immaculate and all services performed were of the highest caliber. The cruise manager, Rick Sprengers saw to it that all passengers fully enjoyed their tours every day. He attended to every detail and was very kind to the passengers who had some physical challenges (not my mother, who gets around just fine). The communication of each day's schedule and who to expect on tour was excellent. In short, the combination of capable and pleasant service made for a very relaxing vacation. Bonus: attentive but no intrusive service at all levels.
The food: My family is made up of true "foodies" we are all gourmet cooks and in fact my brother is a professional chef. The meal selection, preparation and presentation were outstanding. The service was excellent, and the minimally decorated white dining room with scenery at every window was calming and elegant. I was glad we were given a copy of the week's menus, and I admit that did take a few pictures of the meals at the table, they were so beautiful and appetizing. We fully enjoyed the complimentary wine with dinner. No four-star restaurant could have done better. Bonus: hot dishes (warm plates for buffet!) and cold ones cold.
Tours: The local guides were excellent and knowledgeable, interesting and eager to share the history of their towns. The AudioVox system is just the best invention! Everyone on the tour was able to hear equally well, and the tour guide could quietly point out features in churches without being disrespectfully noisy. The ways we toured: on foot, on a canal boat and on a bus enabled us to enjoy he best of the areas we toured and gave our legs and feet a break. The description of the tours as "active" is indeed accurate, though they are not unrealistically exhausting. We were tired enough each day to feel we'd earned our fantastic dinner but had enough energy to tour again the next day perfect! The optional dinner in Rudesheim was especially nice for my mother and me since we are of German descent and fully enjoyed the regional menu and the familiar band music. Bonus: My mom cried when she recognized tunes her grandparents had danced to when she was a little child (priceless).
The onboard entertainment: My mother and I took this river cruise for its focus on scenery, tours of history and culture, and cuisine. We were not looking for "night life." However, we very much enjoyed the local entertainers from Germany and France since they augmented the day's tours and offered further exposure to the art of the region. Charlie did a fine job also, making his keyboard sound like a full German "oompah" band for our day of castle gazing up on deck. Bonus: inviting, entertaining evenings with opportunity (but no pressure) for bar drinks.
Again, there is not enough room to detail all the ways that Uniworld and the River Ambassador staff delighted us on our trip down the Rhine River.
Overall, I think the most impressive thing is how relaxing the trip was, not because it was dull, but because there were "no worries". The smallest details were prepared for and addressed. Communication was such that we didn't have to figure anything out.
There was flexibility so we could explore towns and cafes on our own. The ship and its staff became familiar to us quickly so all we had to do was enjoy our travel and the local experiences. We never had to wait for anything.
Mary S. Schreitmueller Read More...
THANKS FOR THE MEMORIES,7/25/2009
Ronald Blair - Kevin Hubbard
p.s. we are already looking at a return cruise next year Read More...
A standard impossible to surpass,7/23/2009
A wonderful experience we had...,7/10/2009
From the moment we arrived at Munich airport, we were greeted by a smiling, friendly Uniworld representative who was willing to wait while we reported our lost suitcase to Air France.
We boarded your beautiful gem - the River Beatrice in Passau. It was more than we expected. The public areas were all tastefully done-lovely fabrics and the artwork phenomenal. Our cabin was impressive – as nice as any ocean liner if not nicer. The ship was kept immaculate at all ... times.
Your staff was very friendly and accommodating. Liliana Lazar, Captain Tom Buining, and Hildegarde Peiker were always knowledgeable, available and helpful.
My favorite was Alina Marian, the Concierge, who went above and beyond to be of assistance in all instances. One example, she single handedly followed up with Air France to search for my piece of lost luggage. She did not give up until it was delivered to the ship three days after arriving in Munich. Without her I might never have received my suitcase. I really appreciated her help.
River Beatrice and the Danube,7/2/2009
No negative comments at all!,7/2/2009
... We had one more dinner together, the night we were leaving Budapest. This was one of the nights they offered Sun Deck dining .. and what could have been nicer than sailing away in a beautiful sunset … with your friends !! One of the other 2 tables up there was a group ... of 4 people from Boston... so, as a finale, one of those fellows suddenly broke out into “O CANADA” .. and of course we all joined in. He had a magnificent voice and, believe it or not, even knew all the “new” lines …….. said it was because he goes to all the hockey games !!! Both the Hotel Manager and the Restaurant Manager came rushing up the stairs to see what was going on and to join in. What fun.
Thank you also for all your help in planning / “implementing” the trip. It was a pleasure working with you. Ulrike, in your Group Department, was also a great help throughout, and did a wonderful job of coordination…. Always friendly, always helpful, and always patient.
In looking over the 2010 list, I think I would like to try the 17-day “Paris and the Heart of Europe” .. from Vienna to Paris, on the Princess…. August 15, 2010.
Look forward to talking to you …….
Barbara Broadbent Read More...
We had a great trip.,6/18/2009
My words are inadequate and do not fully represent my appreciation.
Most memorable experience,6/15/2009
And Guy Young takes pretty good pictures.
Thanks, Joe & Maggie Tuzikowski
Castles Along The Rhine Cruise - Excellent Vacation,6/13/2009
A five star hit,6/4/2009
I must say the I was extremely pleased and satisfied with the experience. The cruise more than exceeded my expectations and my wife was absolutely enthralled by the entire experience. From the moment we landed in Paris to the departure from Marseille, the smile never left my face. The staff of both boats did their very best to make sure our stay was comfortable and friendly. I think you should continue the efforts you've made to keep the staff relaxed and friendly. On the cruise to Normandy our breakfasts and lunch were enhanced by the dining room "relaxed professionalism" of Miroslov who placed a turkey breast on my plate after I said I was hungry to which he responded "Not enough?"
On the "Epicurean" Cruise we were treated and pampered by waiters and waitresses like Zoltan, Anna, Daniella, and Luigi who who did a fantastic job day after day of providing impeccable service and enjoyable company. Zoltan and I (being the history teacher) quizzed each other daily on important historical events.
I'm sure I could go on and on ad nauseum but I wanted you to know that you and your staff provided a perfect anniversary to us and it was a five star hit. I'm sure you can't please everone but you sure did to us and our friends, the Sterns, the McGorrys, and Karen Deegan. We look forward to another cruise soon – we're now officially spoiled. Thank you so much and please convey our gratitude to the entire staff for a job well done.
George and Bonnie O'Brien
Southport, North Carolina Read More...
There were so many highlights on the trip that I hardly know where to begin, and all the extra touches too, like the clocks and the pillow gifts on the last evening, and having dinner with the Captain! The ship is really lovely and it was terrific to see all the various ... cabin categories. It was also great to see River Countess - I feel I have a more complete picture of Uniworld since all your ships aren't as new as River Beatrice.
I don't think there is a single thing that I could criticize about the ship, the crew or the itinerary, and of course the food was amazing. Without exception, everyone was great and with people like Captain Tom, Siggy, Gyongi, Alina and the other front desk people, we really were in good hands.
Anyway, thank you so much again...
Ellie Hender, CTC, MCC
Cruise itself was a holiday of a lifetime,5/27/2009
The cruise itself was a holiday of a lifetime and was made more special by the efforts of a fantastic crew and cruise manager Markus Schindelegger. He was outstanding in knowledge of the area and went out of his way to ensure all guests had a pleasurable and informative cruise. As you can appreciate, to meet the requirements of 138 guests is a huge task, but was achieved with aplomb by an attentive ... Captain and crew.
The service on board was first class, very efficient and friendly. The range of the menu was five star.
Comments of other guests on the cruise who have traveled extensively, were that this cruise surpassed anything they have been on.
We would be pleased if you could pass on these comments to Captain and crew.
Beverley Jensen and Barry Hill Read More...
Every detail was taken care of,5/20/2009
Hubert (HE HUI) was our tour manager for the "Grand China and Yangtze River" tour (April 21-May 10, 2009). We want you to know what a wonderful job he did. Hubert made our time in China so much more interesting and every detail was taken care of to perfection. He is a born teacher, brilliant, and he knows how to make learning fun and fascinating. What a great ambassador for China. We have been on other tours and Hubert is the best. He is tops!
Janet and Neil Thompson
Well worth recommending,5/19/2009
Well worth recommending,5/19/2009
I have nothing but wonderful things to say...,5/18/2009
The captain was a wonderful person, and was so accessible and helpful. Everyone had his attention and concern. You will want to keep him!
I met a writer for USA today on board, and she apparently quoted me on her blog about river cruising. Her article will come out soon. She was very positive, as well. Not only about river cruising in general, but about Uniworld. I certainly did my best to support you.
It was a very special experience, and a very special trip, and everyone was wonderful.
Thank you, thank you, thank you
Paula Wagner Read More...
I would recommend, without hesitation,5/14/2009
Because of these factors I would recommend, without hesitation, your tour.
Tom and Jane Chisholm
highly recommend Uniworld,5/6/2009
The crew and staff was so professional and friendly from the first step aboard and made us feel right at home in our new surroundings. The staterooms were so convenient, immaculate, and comfortable. Food was outstanding and the dining room staff always made us feel pampered.
We're looking forward to being able to highly recommend Uniworld using our personal experiences ... which we have found is the best way to market a product.
Owner B.A.Z. Travel Read More...