Cancellation Notice Received Cancellation
Cancellation Before Tour Start Date Charges Per Person
90 days or more.............................................................$200 nonrefundable deposit
89 – 60 days.....................................................................35% of the fare**
59 – 30 days.....................................................................50% of the fare**
Less than 30 days.........................................................100% of the fare**
No Show.............................................................................100% of the fare**
**Fare is defined as the cost of any cruise, land, or air element purchased from Uniworld River Cruises, Inc.
These cancellation fees are in addition to any cancellation fees that might be levied by your travel agent. There is no refund for unused services or for unused portions of the trip. For true worry-free travel,please see the Travel Protection Plan section of this brochure or visit our website at uniworld.com. The Travel Protection Plan premium is non refundable once paid to Uniworld.
Gratuities: It is our goal to ensure that the service you receive is as wonderful as the sights you see. While they are customary, gratuities,including the customary end-of-trip gratuity for the tour manager,cruise manager and crew, are not included in the price of your trip. The amount of the gratuity is entirely subject to your satisfaction with your travel experience.
Documents: Uniworld will send you a document packet 21 to 30 days before departure provided that Uniworld receives your completed Passenger Information Form and your booking is paid in full. Please be advised there will be a $10 shipping/handling fee per booking added to your invoice for documents shipped via standard delivery service. For expedited two-day delivery service, a $20 shipping and handling fee per booking will apply.
Passport/Visa: A valid passport is required to travel on all Uniworld programs. An Egyptian visa is also required to travel on all Uniworld Egypt programs. Passports must be valid for at least six (6) months after the scheduled return date of the trip. You should check with your travel agent or the US Consulate Service for information regarding necessary documentation. Non-US citizens must contact the appropriate consular office for entry requirements pertaining to your trip. Any visa(s) or other documentation required for a particular itinerary is the sole responsibility of the guest. As a courtesy, on a visa service company where you can obtain additional information.Obtaining and carrying these documents is your sole responsibility. Uniworld will not be responsible for advising and/or obtaining required travel documentation for any passenger, or for any delays, damages and/or losses, including missed portions of your trip, related to improper travel documentation.Due to government imposed security/immigration measures, passport information and emergency contact information are required for allpassengers prior to release of documentation.
Airfare and Air Add-ons: Uniworld wants to help make your entire vacation smooth sailing, so we offer great values on airfares from most major cities in the US. Please contact your Travel Agent or Uniworld for the most up-to-date prices. As airfares are subject to availability, we encourage you to book early.Airline Cancellations: If you, as the Passenger, choose to cancel your air arrangements eighty-nine (89) days or less before departure, then please refer to the Cancellation Policy section for the applicable cancellation policy and penalties that will be applied.
Air Bookings, Restrictions, and Changes: Airline tickets provided by Uniworld are subject to restrictions. All changes to air tickets issued by Uniworld must be processed through Uniworld. A $50 per-person administrative fee and applicable airline change fees are assessed for any changes once air tickets have been issued. Airline penalties vary depending on the carrier and can be substantial. In some cases, you may lose the full value of the airfare that you purchased. TSA regulations require us to collect the full first, middle and last name as it appears on your passport or government-issued ID as well as date of birth. This information is required before we can accept your deposit and if not received will prevent your documents from being processed. Uniworld is not responsible for denied boarding or reissue costs due to an incorrect name supplied to Uniworld. Your flight schedule may require connections, overnight travel and/or forced overnights en route to or from your final destination, which may be at your expense. Flight itineraries provided prior to ticketing are subject to change without notice. Uniworld is not responsible for any inconvenience or any costs or fees incurred by delays, lost luggage, or disruption of air service. Air transportation is subject to the terms and conditions of the airline’s ticket contract. Since Uniworld is not responsible for notifying you offlight schedule changes before or after the air tickets are issued, we recommend you contact the airline within 72 hours of departure to reconfirm your flights. Airline fuel surcharges may increase and will be your responsibility to pay unless your booking is already paid in full.
Uniworld Custom Air Service: To give you even more options and greater flexibility, Uniworld offers customized air reservations. This service is available for $25 per person, plus any applicable increased air costs. (Requests must be received in writing, after the reservation is under deposit.) Once you have made your deposit, you may make your custom air request by submitting the Custom Vacation Planning Form on our website at uniworld.com. The service fee is non-refundable upon confirmation of the request.
Seat Assignments and Special Services: Requests for seat assignments, special meals and special services must be made directly to the airline. Some airfares used by Uniworld are not eligible for frequent flyer mileage.
Airport/Ship Transfers: If you purchase a Uniworld Air-Inclusive Vacation, you enjoy the special included convenience of scheduled group transfers between the airport and the ship/hotel on the day of arrival, and between the ship/hotel and the airport on the day of departure. There may be a waiting period between transfers of two (2) hours or more.
Making Your Own Flight Arrangements: Should you elect to make your own flight arrangements, Uniworld will provide complimentary scheduled group transfers to/from the ship/hotel as long as your flights arrive/depart in the cruise/tour starting/ending cities in accordance with the dates shown in this brochure and your flight arrangements comply with the Transfer Guidelines as shown below. If your flight arrangements arrive/depart outside of these parameters, you must make your own transfer arrangements. Uniworld will not be responsible for late arrivals or missed transfers due to delayed or canceled flights, for missed cruise/trip days, or for extra costs resulting from the foregoing. To qualify for transfers, it is required that flight information and pre-trip arrangements for all passengers making their own flight arrangements be given to Uniworld no later than 45 days prior to departure and conform to the following Transfer Guidelines:
Flights must arrive/depart within the following time limits:
Egypt 24 hours 24 hours
Extensions 24 hours 24 hours
Extra nights 24 hours 24 hours
Baggage and Personal Belongings: Uniworld allows one (1) suitcase per person. Airlines may have additional baggage restrictions and may impose an additional charge at check-in for each checked bag; please contact your air carrier prior to your flight as baggage policies may differ and change frequently among airlines. Keep an eye on your baggage—it is your responsibility throughout the trip. Uniworld is not responsible for loss, theft, or damage to baggage and/or personal belongings. A protection plan covering lost, stolen, or damaged baggage is available through the Uniworld Travel Protection Plan.
Travel Protection Plan: Uniworld makes every effort to ensure that your trip is safe and enjoyable. However, situations beyond our control may occur. Also, keep in mind that your health plan coverage for a stay outside the US may be limited. We recommend you obtain a travel protection plan. To help provide you with peace of mind, Uniworld offers a comprehensive travel protection plan. For details, please see the Travel Protection Plan section of this brochure.
Itinerary Changes: You can count on the value of Uniworld’s experience and regional knowledge to make sure you enjoy your cruise/tour even when conditions beyond our control occur. The very nature of a river, its sources, and networks of bridges and locks, means that there will be times when weather or other conditions in a region require Uniworld to make adjustments and/or modifications to an itinerary. Although every effort will be made to keep itineraries, vessels, and hotels as they are shown in the brochure, Uniworld reserves the right to substitute itineraries, hotels or vessels. In such cases, we will do everything we can to make sure the locations visited, the excursions taken, and the hotels or vessels offered are similar to the ones originally planned. Any changes to itineraries will not result in eligibility for a refund. Itineraries are subject to change without notice and may need to be altered specifically because of water levels, wind factors, or other conditions.
Extensions/Land Tours: Uniworld reserves the right to reschedule and/or cancel land tours if the minimum number of participants (10 people) is not met or for safety reasons. If you, as the passenger, choose to cancel your pre or post cruise extension eighty-nine (89) days or less before departure then please refer to the cancellation policy section for the applicable cancellation policy and penalties that will be applied.
Advanced, Canceled, or Delayed Sailing: Uniworld reserves the right to cancel, advance, or postpone any scheduled sailing date and may, but is not obligated to, substitute hotels or vessels. Uniworld shall not be liable for any loss to you by reason of any such cancellation, advancement, or postponement. In the event of cancellation by Uniworld, your sole right of recourse shall be to obtain a refund of monies paid to Uniworld in connection with such cruise/tour.
Health & Mobility/Medical Issues: The Company strives to provide a safe, enjoyable and memorable travel experience for all passengers. The Company welcomes passengers with special needs or disabilities. However, please note the following:
• Passengers are required to advise the Company, in advance, of any physical, medical or other special needs that require accommodation.
• All guests must ensure they are medically and physically fit for travel. The Company may impose safety requirements necessary for the safe operation of the tour. The Company may also exclude an individual from participating in a tour or an activity if that individual’s participation poses a direct threat to health or safety.
• The Company does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting or dressing). A companion capable of providing such assistance must accompany any passenger who requires services of a personal nature.
• The Company does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. The Company is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or for the quality of the care or services received.
Passengers should be aware some tours include rough terrain,extensive walking over cobblestone streets, uneven pavement, steps and locations which may not be easily accessible or accessible by wheelchair. During the tour, the Company may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities over which the Company has no control. Accommodations on international tours may differ from those in the United States. The Company cannot guarantee disability access or accommodations for passengers traveling on international tours. The Company may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with the Company’s terms and conditions. The Company is not responsible for any costs incurred in the event a passenger is removed from a tour. Passengers agree not to hold the Company or any of its related entities liable for any actions taken under these terms and conditions.
Young Travelers: Guests who are less than 18 years of age must be accompanied by an adult who is 21 years of age of or older. Whilewe will accept children 10 years of age and older as guests, it is ourlong-term experience that most young children do not enjoy or appreciate the river cruise/tour experience. There are no special arrangements, activities, medical facilities or accommodations (unless otherwise noted) for children on Uniworld cruise/tour programs.Adults accompanying children are responsible for their behavior onboard and onshore.
Smoking Policy: For the comfort of all our guests, smoking is only permitted on the sun decks of our river cruise ships. Smoking is not permitted on motorcoaches. On the Prince Abbas smoking will be allowed in all areas of the ship except for the restaurant, the library, and a small section of the bar. Onboard the River Tosca, smoking will be allowed in the Cigar Room.
Diets: Please advise the Uniworld reservation agent of any specific dietary considerations and we will do our best to accommodateyour request.
Pets: Pets are not permitted on Uniworld trips.
Your Egypt River Cruise: We are confident your river cruise through Egypt will be an enjoyable and rewarding experience. Indeed, a cruise on the Nile River and/or Lake Nasser is the most comfortable way to experience this fascinating country. You will be traveling through a country that is continually changing. Many things are different from those at home, and what you might take for granted in Western countries may not be available during your cruise/tour. To make the most of your cruise/tour holiday through Egypt, please take along your spirit of adventure and willingness to be flexible and tolerant. You will be richly rewarded, because this river cruise/tour is more than just a vacation; it’s a unique cultural experience you will remember and talk about for the rest of your life.
Responsibility and Waiver: The responsibility of Uniworld River Cruises, Inc., (“Uniworld”) is strictly limited. Uniworld promotes and sells tour programs consisting of certain travel services on the cruise ships (“Vessels”) or other modes of transport (“Transport”). Uniworld does not own or operate any of the Vessels/Transport. The owners, operators and charterers (“Suppliers”) of the Vessels/Transport are independent of Uniworld. Uniworld makes no representations or warranties concerning the Suppliers or the Vessels/Transport. We assume no liability for any acts or omissions of any Supplier including, without limitation, those involving cancellation of tours/cruises, schedule changes, reroutings, delays, damage to or loss of baggage, property damage, equipment failures, accidents, death or injuries to persons regardless of cause, whether or not services are tendered or transportation provided is arranged through Uniworld. Accordingly, you will not have any right to claim or recover against Uniworld as a consequence of any negligent or willful act or failure to act of any Suppliers or the condition or operation of any Vessel/Transport. Notwithstanding anything herein to the contrary, the liabilities and obligations of the Suppliers to you and your rights against the Suppliers, are subject to any and all terms and conditions of the Suppliers’ contract of carriage and any and all governmental/jurisdictional laws and regulations bearing upon or otherwise relating to such rights, liabilities and obligations, including, without limitation, choice of law, jurisdiction of disputes, limitations of liability and limitations on the time to file claims. By utilizing the travel services of the Suppliers, you agree that you will look to such Suppliers for any accident, death, injury, property damage, or personal loss to you or to those traveling with you, and that neither Uniworld nor any representative of Uniworld shall have any liability whatsoever.
California Seller of Travel Law: Uniworld River Cruises, Inc. is a registered seller of travel in the State of California, CST #2075415-20, and is a participant in the Travel Consumer Restitution Fund. Registration as a seller of travel does not constitute an approvalby the State of California. A complete explanation of your rightsunder the California Seller of Travel Law can be found on our website at uniworld.com.
Omissions: Uniworld is not responsible for omissions, printing and/or presentation errors in brochures, on Internet sites, or in any other media where such information may be presented; we reserve the right to make corrections as required.
Agreement: The payment of a deposit and/or the issuance of tickets or vouchers shall be deemed your consent to the terms and conditions as presented herein. It is specifically agreed that this agreement is entered into in Los Angeles County, California, and in the event any legal or equitable action is initiated concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Terms and Conditions, the exclusive venue for such action shall be solely in the Superior Court of California, Los Angeles County, Van Nuys District. This agreement shall be construed in accordance with California law without regard to conflicts of law principles.
Time of Printing: The Terms and Conditions listed are those in effect at the time of printing and remain in effect until replaced. These Terms and Conditions replace all previous versions
Your Passenger Ticket Contract
Transportation aboard the ship is provided solely by the Suppliers (ship owners and charterers) pursuant to the terms and conditions of the Passenger Ticket Contract that you will receive prior to embarkation.A copy of the Passenger Ticket Contract will be provided with your final documentation or earlier upon request or can be viewed on our website: uniworld.com. Please note the Passenger Ticket Contract includes a clause specifying the courts of Basel, Switzerland as the exclusive forum for resolving disputes. The Passenger Ticket Contract is governed by the law of Switzerland and is subject to limitations of liability and time limits for making claims under the Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea, 1974 (“Athens Convention”) and the International Convention on Limitation of Liability for Maritime Claims, 1976 (“1976 Convention”).
The USTOA $1 Million Travelers Assistance Program: Uniworld River Cruises, Inc. shares the coverage available under the USTOA $1 Million Travelers Assistance Program with other affiliates of The Travel Corporation who, as an Active Member of the USTOA is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA $1 Million Travelers Assistance Program, the advance payments of Uniworld River Cruises, Inc., customers in the unlikely event of Uniworld River Cruises, Inc. bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by The Travel Corporation may be sufficient to provide only a partial recovery of the advance payments received by Uniworld River Cruises, Inc. More details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by email to firstname.lastname@example.org or by visiting their website at USTOA.com.
Your peace of mind is our absolute concern and with this in mind Uniworld has a financial plan for your protection, namely a $20 Million Customer Protection Plan. A letter of credit has been lodged with a major bank in the sum of $20 Million to protect payments and deposits made by our customers for all tours covered by Uniworld’s Egypt brochure. This protection is for all passengers who have placed deposits and final payments by MasterCard or Visa credit cards. With this protection firmly in place you can book and travel with Uniworld securely with the knowledge that your money is protected for all tours operated by Uniworld.