Contact Your Travel Agent or Call
1-800-257-2407

user-menu

Sign In
Sign In

EuroAirport Basel-Mulhouse-Freiburg

User Rules
Rhine Discovery: EuroAirport Basel-Mulhouse-Freiburg
PEvansPEvansMember since 3/12/2012 Login to add friend Posted: Monday, March 12, 2012 8:31 AM
Hello. I’m traveling with Uniworld on the Rhine Discovery cruise beginning in Basel and terminating in Nuremberg (Nov 2012). I will be arriving from the US earlier than my travel companions. We will meet-up then meet the Uniworld representatives for the transfer to the ship.

My question is about leaving the secure areas of the airport to find the Uniworld representative. Specifically, do I exit through the French or Swiss side in order to find the Uniworld representatives for the transfer to the ship? (I cannot find this information online. It seems the baggage claim area is common, but one has to choose to exit either the French or the Swiss side.)

Thank you in advance for any information.
Report Abuse Reply to this post
communitymanagercommunitymanagerMember since 10/5/2011 Login to add friend Posted: Monday, March 19, 2012 3:58 PM
Hello and thanks for the email.[font=Arial, sans-serif] [/font]
You should exit the secure area via the Swiss side of the Basel airport.
Should have anymore questions, you may also contact us at customerservice@uniworld.com.
Best,
Anne (community center manager)
Report Abuse Reply to this post
communitymanagercommunitymanagerMember since 10/5/2011 Login to add friend Posted: Wednesday, March 21, 2012 4:10 PM
Hello,

I hope you received the answer to your question. From my understanding, you are currently in contact from Lorri in our Guest Relations Dept? I would like to make sure you are in contact with Guest Relations as they would be able to answer your question including if you can schedule a transfer for your arrival date in Basel.

Best,
Anne (community manager)

Report Abuse Reply to this post
PEvansPEvansMember since 3/12/2012 Login to add friend Posted: Wednesday, March 28, 2012 5:49 AM
Anne,

I appreciate your reply to my question. I think I am good for now -- as I understand, when the final travel documents are prepared by Uniworld, they will include instructions for meeting the Uniworld representatives at the airport for group transfer to the cruise (including which customs to exit through -- French or Swiss). Once I get those instructions, I will be sure to review them with the others we are meeting for the cruise (2 of us are traveling from the west coast and 2 from the midwest). Barring any changes in the air itinerary, we will arrive first, greet our companions when they arrive, then find the Uniworld representative for the group transfer to the cruise.

I will be sure to contact guest relations if I am not clear on the instructions when I get them.

Looking forward to the trip!


Report Abuse Reply to this post
communitymanagercommunitymanagerMember since 10/5/2011 Login to add friend Posted: Wednesday, March 28, 2012 12:12 PM
Sounds good.

Yes, please go through the documents you will be receiving and if you still have any questions, please feel free to contact our Guest Relations Team.

Best,
Anne

Report Abuse Reply to this post
communitymanagercommunitymanagerMember since 10/5/2011 Login to add friend Posted: Wednesday, March 28, 2012 12:15 PM
Here's the Rhine Discovery cruise guide -- http://www.uniworld.com/Media/US-English/2/28/2012/0112-10_RhineDisc_CC-SE_FNL.pdf

You'll be receiving this booklet before your trip.
Report Abuse Reply to this post
PEvansPEvansMember since 3/12/2012 Login to add friend Posted: Wednesday, March 28, 2012 5:28 PM
Thanks again, Anne.

By the way ... any idea when the new 2012 River Countess remodel photos will be online?
Report Abuse Reply to this post
communitymanagercommunitymanagerMember since 10/5/2011 Login to add friend Posted: Wednesday, March 28, 2012 6:24 PM
Hopefully the photos will be on the website before the beginning of May.
Report Abuse Reply to this post
marienzmarienzMember since 4/19/2012 Login to add friend Posted: Thursday, April 19, 2012 7:07 PM
I am looking at booking Castles Along the Rhine. Flights arrive at Zurich not Basel. Will I have to go direct to the ship . Do you supply any transfers from Zurich.. Thanks
Report Abuse Reply to this post
communitymanagercommunitymanagerMember since 10/5/2011 Login to add friend Posted: Tuesday, April 24, 2012 11:10 AM
Hello, sorry, we don't provide the complimentary group transfers from the airport in Zurich. We provide the group transfers if it meets the transfer guidelines for the pick-up point (Basel airport). Should you have additional questions or need an immediate response, please contact customerservice@uniworld.com or call us 800-733-7820 or 818-382-7820.
Report Abuse Reply to this post