An Unforgettable Holiday,9/18/2014
Queen for a Week,6/4/2014
Now for a report on the ship. I have cruised 7 or 8 times on riverboats and probably a dozen times on ocean liners. I have NEVER seen a better staff. This staff is unbelievable! Each and every person was smiling and always saying hello and asking how our day was going. Not just to me, but to everyone. And as wonderful as the general staff was, there were standouts, and I mean standouts! Unfortunately, my daughter had her backpack stolen on the train from Rome. We could not get a police report at the train station because it was Sunday and the office was closed. When we got to the ship and Jennifer told the cruise manager, Damiano, what happened, he got a taxi and took her to the police station at the port. Unfortunately, it was also closed. The very next day, he made arrangements to take us to the police station at St. Mark’s Square after our tour. He stayed with us the whole time and was WONDERFUL in helping us explain what we needed in the police report for the insurance claim. And, he was smiling the whole time and told us not to worry when we told him how badly we felt he was using up his free time. Jen’s glasses were taken and he called around to see if there was a place that could replace them in a day. One of my clients broke his glasses and Damiano took them and had the frame replaced. He could not do enough for anyone on the ship. What a gem! He was OUTSTANDING.
There were a few people in my group who had special dietary needs. The very first night the restaurant manager, Romica, went to each of them and spent several minutes discussing their needs. We had vegans, vegetarians, gluten free and dairy intolerant issues. Each and every one of these clients told me how incredibly wonderful their food was. Every night Romica told them what they would be served. He was great! Daniel, the chef came to them every night to make sure all was okay. We had two birthdays, and the wonderful pastry chef made gorgeous cakes. I traveled with one woman who was an embarrassment to me. She was rude and very childish, even getting up and leaving the table once. The wait staff took it in stride and was so kind to her, even after the insulting things she did. I was in awe of them. (I will never invite her on one of my trips again.) A standout was Danail. He was so nice to her.
I loved seeing the RED CARNATION book and made sure that everyone in my group read it. At every buffet, one of the salad dressings said “Beatrice Tollman’s favorite salad dressing.” I heard someone say to someone else, “who is Beatrice Tollman?” The other woman said “I hear she has taken more Uniworld cruises than anyone else.” I had to chuckle and then I told them who she is. And, the dressing is delicious.
I became friendly with several crew members and had conversations with them, and each one said how wonderful it is working for Uniworld. Many have worked for one of your competitors and all said there is no comparison in the way they are treated. What a compliment to Uniworld, and your family.
So, from start to finish, I could not have had a better experience anywhere. Again, thank you for everything and giving me, and my clients (all who say they would travel with you again) wonderful memories.
Douglas Read More...
The itinerary included a great mix of major cities and small towns that were unknown to us before this trip. What wonderful surprises they held!, the local tour guides we met were very knowledgeable and personable.
I would not hesitate to recommend this type of travel to anyone interested in a unique travel experience. Read More...
Grand Christmas Fantastic,12/12/2011
European Serenade - August 24, 2011,10/3/2011
European Serenade River Countess,8/28/2011
As very experienced river cruisers,....we first discovered river cruising in 2000!!... we have travelled with many cruise specialists. However, we have never experienced the level of service and quality food that we did on the River Countess. This is surely due to the professionalism of Hotel Manager Julie and her entire team. WE made some lovely friends and look forward to travelling with Uniworld again and regularly in the near future. They really could not have been better.Thank ... you, Uniworld!!!
Toni and Edwin Fine, London, England Read More...
All in all, it was a restful, interesting, and enjoyable vacation. Read More...
A wonderful white Christmas,1/3/2011
Our trip was not smooth "sailing" all the way, it was a winter of record snow falls in Europe. One of my luggages was sent to Finland instead and luckily we got it back the next day before the ship set sails.
Our Ship the River Countess could not arrive on time on the 1st day due to the high water ... level and a broke-down ship blocked part of the Main canal. We were put up at the Intercontinental Hotel instead for the first night. On the last day , our ship could not reach Nuremberg due to frozen ice on the canal and we had to get there by bus.
However , throughout this challenging period, all Uniworld staffs on the ship , especially our cruise manager Christine Bremberger and Captain Jord Zwaal tried their best to provide alternate solutions to each situations, not only we accomplished all the itinerary and activities, we none the less enjoyed the white Christmas Wonderland very much.
A special word must be said about Christine Bremberger, whom with meticulous detail went out of her way to assist everyone, from missing luggages, waiting at the bus stop under heavy snowfalls , well organised walking tours, seamlessly arranged all the departure connections for the passengers and the list goes on…and the smile is always on her face.
We do not need to repeat all the good things that have been mentioned by fellow travellers about Uniworld, but just one more: We will definitely book our next river cruise with Uniworld , Again.
ST Koay, Malaysia. Jan 2011